General Questions

Welcome to the Rolux Inc taxi app FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick answers and assistance. If you can't find the information you're looking for, please feel free to contact our support team for further assistance.

How do I download the Rolux Inc taxi app?

To download the Rolux Inc taxi app, simply visit the App Store (for iOS devices) or the Google Play Store (for Android devices) and search for "Rolux Inc." Once you find the app, click on the download or install button to get it on your device.

How do I create an account?

To create an account, open the Rolux Inc taxi app and click on the "Sign Up" or "Create Account" option. You will be prompted to enter your personal details, such as your name, email address, and phone number. Follow the on-screen instructions to complete the registration process.

How do I book a taxi?

Booking a taxi is easy with the Rolux Inc app. Open the app, enter your pickup location and destination, and select the type of vehicle you prefer. You can also set any additional requirements or preferences. Once you confirm your booking details, a nearby driver will be assigned to pick you up.

Can I schedule a ride in advance?

Yes, you can schedule a ride in advance using the Rolux Inc taxi app. After entering your pickup and drop-off locations, tap on the "Schedule Ride" option. Set the date and time for your desired pickup, and the app will automatically assign a driver for your scheduled ride.

How do I track my ride?

Once your booking is confirmed, you can track your ride in real-time through the Rolux Inc app. The app will display the driver's location on the map, along with an estimated time of arrival. You will also receive notifications regarding the driver's progress and arrival.

How can I pay for my ride?

Rolux Inc accepts various payment methods, including credit/debit cards and digital wallets. You can securely link your preferred payment method to your account and select it as the default payment option. Payments are automatically processed once your ride is completed.

What should I do if I have a complaint or an issue?

If you have any complaints or issues regarding your ride or the Rolux Inc taxi app, please contact our customer support team. You can reach out to them through the app's "Help" or "Support" section, or visit our website for alternative contact methods.

Are there any additional charges or fees?

Rolux Inc strives to provide transparent pricing. The app will display the fare estimate before you confirm your booking, taking into account factors such as distance, time, and any applicable surcharges. There may be additional charges for tolls, airport pickups, or other specific situations, which will be clearly communicated during the booking process.

Is there a loyalty or rewards program?

Yes, Rolux Inc offers a loyalty and rewards program for frequent riders. As you continue to use the app for your rides, you can earn points or rewards that can be redeemed for discounts or other benefits. Keep an eye out for special promotions and offers in the app.

We hope this FAQ page has provided you with the information you need. If you have any further questions or need assistance, don't hesitate to contact our support team. Enjoy your rides with Rolux Inc!

Reservations & Cancellations

How do I make a reservation using the Rolux Inc taxi app?

Making a reservation with Rolux Inc is simple. Once you have downloaded and logged into the app, enter your pickup location, drop-off location, and desired date and time. The app will display available drivers and estimated fares for your trip. Select a driver and confirm your reservation to secure your ride.

Can I schedule a taxi for a future date and time?

Yes, you can schedule a taxi for a future date and time using the Rolux Inc app. Simply input your desired pickup time and date during the booking process, and our system will match you with a driver who can accommodate your request.

What is Rolux Inc's cancellation policy?

We understand that plans can change. If you need to cancel your reservation, you can do so through the Rolux Inc app. The cancellation policy may vary depending on the specific circumstances, such as the time of cancellation and the type of service requested. Please refer to our terms and conditions or contact our customer support for detailed information on our cancellation policy.

Will I be charged for canceling a reservation?

Depending on the circumstances and the timing of the cancellation, you may be subject to a cancellation fee. The amount of the fee may vary, and it will be clearly stated in our terms and conditions. We recommend reviewing our cancellation policy or contacting our customer support team for specific details regarding fees associated with cancellations.

How do I cancel a reservation?

To cancel a reservation, open the Rolux Inc app and navigate to the "My Bookings" section. Locate the reservation you wish to cancel and select the appropriate cancellation option. Follow the prompts to complete the cancellation process. You may also contact our customer support team for assistance with canceling your reservation.

Can I modify or change my reservation details?

Yes, you can modify or change your reservation details through the Rolux Inc app. Simply go to the "My Bookings" section, select the reservation you wish to modify, and follow the prompts to make the necessary changes. Please note that modifications are subject to availability and may be subject to additional charges, depending on the nature of the changes requested.

Airport Services

Welcome to the FAQ page for Rolux Inc's Airport Services! We understand that you may have questions about our taxi app and how it caters specifically to airport transportation. Below, you will find answers to some commonly asked questions. If you have any further queries, please feel free to reach out to our customer support team for assistance.

How can I book a taxi for airport transfer using the Rolux Inc taxi app?

Booking a taxi for airport transfer is simple with the Rolux Inc taxi app. After downloading and installing the app on your smartphone, open it and enter your pickup location and destination as the airport. Choose the appropriate airport from the list provided, select your preferred vehicle type, and confirm your booking. You will receive instant confirmation along with the details of your assigned driver.

Which airports are covered by Rolux Inc's taxi app?

Rolux Inc's taxi app covers a wide range of airports, both domestic and international. We strive to provide airport transportation services in major cities and regions worldwide. You can find the list of supported airports within the app when selecting your destination.

Can I schedule a taxi pickup for my flight in advance?

Yes, you can schedule a taxi pickup in advance through the Rolux Inc taxi app. When making a booking, you will have the option to select a future date and time for your pickup. Simply enter your flight details, and our system will ensure a driver is assigned to pick you up at the specified time, taking into account any possible flight delays

How will I locate my assigned driver at the airport?

Once your taxi booking is confirmed, you will receive a notification with details about your assigned driver, including their name, contact information, and vehicle details. Additionally, the app provides real-time tracking, allowing you to see your driver's location on the map as they approach the airport. We recommend using this feature to coordinate with your driver and locate them easily

What if my flight is delayed or arrives earlier than expected?

We understand that flight schedules can change unexpectedly. If your flight is delayed, there is no need to worry. Our system monitors flight statuses in real-time, and your driver will adjust their arrival time accordingly. In case your flight arrives earlier than expected, we advise you to contact your assigned driver directly through the app to check if they can accommodate the updated pickup time.

Can I request additional services, such as assistance with luggage or a child seat?

Absolutely! The Rolux Inc taxi app allows you to add special requests when making your booking. You can specify if you require assistance with luggage or if you need a child seat for your journey. Our drivers are trained to provide assistance and ensure a comfortable and safe experience for all passengers.

What payment methods are accepted for airport taxi services?

Rolux Inc's taxi app supports various payment methods, including credit/debit cards and digital wallets. You can securely link your preferred payment method to the app and enjoy cashless transactions for your airport taxi services. Please note that some airports may have additional fees or toll charges, which will be clearly displayed during the booking process.

We hope these FAQs have addressed your queries regarding our Airport Services. Should you have any more questions or require further assistance, please don't hesitate to contact our dedicated customer support team. We are here to provide you with a seamless and convenient airport transportation experience.