Rolux Inc. is committed to providing reliable and high-quality transportation services. We understand that circumstances may change, and we strive to accommodate our customers' needs whenever possible. This Refund Policy outlines the conditions under which refunds may be issued for rides booked through our app, website, or by phone.
Refunds may be considered in the following situations:
Driver Cancellation: If your Rolux driver cancels your ride for any reason, you will be entitled to a full refund of the fare.
Significant Delays: If your Rolux driver is significantly delayed (beyond a reasonable waiting time), and you choose to cancel the ride, you may be eligible for a full or partial refund depending on the circumstances.
Service Issues: If you experience a significant service issue during your ride (e.g., vehicle breakdown, unprofessional driver behavior), you may be eligible for a full or partial refund upon review of the incident.
Duplicate Bookings: If you accidentally make a duplicate booking, you may request a refund for one of the bookings, provided the ride has not yet commenced.
Refunds will generally NOT be issued in the following situations:
Customer Cancellation: If you cancel your ride within a specified time frame before the scheduled pickup time (as outlined in our Terms & Conditions), you may be charged a cancellation fee.
No-Show: If you fail to show up at the designated pickup location within a reasonable waiting time, your ride will be considered a "no-show," and you will not be eligible for a refund.
Changes to Itinerary: If you make significant changes to your itinerary after the ride has started, additional charges may apply, and refunds will not be issued for the original fare.
To request a refund, please contact our customer support team as soon as possible after the issue occurs. You may be asked to provide details about the ride, including the booking confirmation number, date and time of the ride, reason for the refund request, and any supporting evidence (e.g., screenshots, photos).
Refunds will be processed within a reasonable time frame after the request is reviewed and approved. The refund will be credited back to the original payment method used for the booking.
If you have any questions or concerns regarding our Refund Policy, please feel free to contact our customer support team at 929-466-2197 or roluxcar@gmail.com. We are available 24/7 to assist you.
Note: This Refund Policy is subject to change. Please refer to the latest version on our website or app for the most up-to-date information.